Responsible Gaming at mc55 — A Safe and Healthy Gaming Experience
Gaming is for enjoyment — not stress. mc55 always puts your wellbeing first and provides the tools and support to keep you in control.
Gaming is for Entertainment — Not Addiction
At mc55, we believe online gaming should be an enjoyable leisure activity — one that fits into your daily life in a balanced way. However, we also know that gaming can sometimes get out of control and create personal, family, or financial problems.
That is why mc55 has built a comprehensive responsible gaming framework — to help you stay aware, set limits, and get support when you need it. Ensuring your wellbeing is our highest priority.
Only individuals aged 21 or above may create an account and play games on our platform. We are committed to giving every player full control over their gaming experience.
mc55's Responsible Gaming Policy
Age Verification
To open an account on mc55, you must be 21 years of age or older. We follow a strict age verification process and fully prevent access by minors.
Setting Deposit Limits
You can set a daily, weekly, or monthly deposit limit on your account. These limits help you stay within your budget and avoid overspending.
Time-Out Break
If you feel you need a break for a while, you can activate a time-out for anywhere from 24 hours to 6 weeks. During this period, your account will be temporarily inactive.
Self-Exclusion
If you feel you need a long-term break from gaming, you can apply for self-exclusion. Once activated, it cannot be reversed before the set period ends.
24/7 Support
The mc55 support team is available 24 hours a day, 7 days a week in both Bengali and English via live chat and email. Contact us for anything related to responsible gaming.
Gaming History Review
You can log in to your account at any time to view your gaming history, transactions, and session details. Regular reviews help you stay aware.
Recognise the Signs of Problem Gaming
Check the following points against yourself to understand whether gaming is becoming a problem. If more than one of these applies to you, consider seeking support.
Tools to Keep Yourself in Control
mc55 provides several effective tools to help keep you aware and safe.
Deposit Limit
Set the maximum amount you can deposit on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately; increasing one requires a specified waiting period.
Session Time Limit
Decide in advance how long you will play in one sitting. When the time is up, the system will notify you automatically.
Time-Out Break
If you need a temporary break, choose a time-out ranging from 24 hours to 6 weeks. Logging in will not be possible during this period.
Self-Exclusion
For a longer break, choose a self-exclusion of 6 months, 1 year, or permanent. Once activated, no promotional emails will be sent either.
How do I use these tools?
After logging in to your mc55 account, find the "Responsible Gaming" option under "Account Settings". From there you can activate any of the tools above. If you have any trouble, let us know via live chat or email — we will help.
Guidelines for Healthy Gaming Enjoyment
What you should do
- Set a fixed budget before you start playing.
- Play for entertainment only — do not treat it as a source of income.
- Take a break after a set amount of time and spend time with your family.
- Enjoy the satisfaction of winning and take losses in your stride.
- Do not hesitate to seek support when you need it.
- Play in a healthy state of mind.
What you should not do
- Do not spend more trying to recover money you have lost.
- Do not play with borrowed money or by taking on debt.
- Do not turn to gaming to escape depression or stress.
- Do not allow minors to use your account.
- Do not play under the influence of alcohol or substances.
- Do not treat gaming as a plan for earning a living.
mc55 Is Always Ready to Help
Asking for help with a gaming problem is a sign of strength — not weakness. Reach out to us.
Live Chat Support
mc55's live chat is active 24 hours a day, 7 days a week. Talk to our team in both Bengali and English — for any questions or requests related to responsible gaming.
Email Support
Email us at [email protected] for anything including self-exclusion, deposit limit requests, or account closure.
Confidentiality Assured
Anything you share with us about your situation is kept completely confidential. Our team will guide you in the right direction in a non-judgmental environment.
Privacy and Security
mc55 uses SSL encryption to keep all your information secure. Your personal data is never shared with third parties.
Responsible Gaming FAQ
Play Responsibly and Enjoy Yourself
Enjoy mc55's wide range of games — from cricket betting to slots — always safely and responsibly.